What Information We Collect

We may collect personal and technical information including:

• Your name, email address, phone number, and location

• Information provided through forms (e.g. service enquiries, contact forms, job applications)

• Employment data (if you apply for a role)

• IP address and browser user agent (for security and spam detection)

• Uploaded media or files

• Analytics data (device, browser, usage)

We also collect data when you:

• Leave comments on the site (includes comment form data, IP address, and browser info)

• Upload images (note: avoid location-tagged EXIF data, as it can be extracted by others)

Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. These may include:

• Comment Cookies: If you leave a comment, you may choose to save your name, email, and website in cookies for future convenience. These last one year.

• Login Cookies: Temporary cookies are used to check if your browser accepts cookies and to manage login sessions. Session cookies are discarded after closing your browser. Login/session cookies may last 2 days to 1 year.

• Analytics Cookies: Used to understand how visitors interact with our site.

You can disable cookies in your browser settings if you prefer.

Embedded Content from Other Websites

Articles or pages may include embedded content (e.g. videos, images, articles). Embedded content behaves as if you visited the other site directly. These third-party sites may:

• Collect data about you

• Use cookies and tracking tools

• Monitor your interaction with their content

How We Use Your Information

We use your personal data to:

• Respond to your enquiries

• Process service and job applications

• Deliver our NDIS-related services

• Improve our website and user experience

• Comply with legal obligations

• Prevent spam or malicious activity

Who We Share Your Data With

We may share your information with:

• Internal staff and service providers as needed to fulfil your request or manage the site

• Legal authorities where required

• Trusted third-party platforms for analytics, spam detection, or hosting

If you request a password reset, your IP address may be included in the reset email. Visitor comments may be checked via automated spam detection services.

Data Retention

• If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically.

• For registered users (if applicable), we store personal data in their profile. You can view, edit, or delete your data anytime (except your username). Site admins can also access and edit this information.

Your Data Rights

You have the right to:

• Request access to any personal data we hold about you

• Request correction of inaccurate data

• Request that we delete your personal data (unless we are legally required to retain it)

• Receive an export of your data (for account holders or commenters)

To exercise your rights, please contact us (see contact details below).

Security of Your Information

We take reasonable steps to protect your data through:

• Secure servers and encrypted storage

• Restricted access to authorised staff

• Routine review of data handling practices

However, no online service can guarantee complete security.